Information we collect
We collect data when you provide it to us (e.g., via email or website forms) and when you use our Services, such as installing our Atlassian applications. Usage data is stored by Atlassian to assist with troubleshooting.
How We Use Your Information
- Service Delivery & Personalisation – To process transactions, authenticate access, provide support, and enhance your experience.
- Research & Development – To improve our Services through insights, trends, and user feedback.
- Communication – To send essential service updates, confirmations, and support messages. Some communications are mandatory.
- Marketing & Engagement – To share relevant promotions and product updates (with opt-out options).
- Customer Support – To resolve technical issues and enhance service reliability.
- Legal Compliance – To meet regulatory requirements and protect our interests.
Legal Basis for Processing (EEA Users)
We only process your data when:
- It’s necessary to provide our Services.
- We have a legitimate interest that doesn’t override your rights.
- You have given consent (which you can withdraw).
- We are required to comply with legal obligations.
Data Disclosure & Security
We do not sell personal data. We store information securely using industry standards.
Data Retention
We retain your data as needed for service delivery, security, and compliance. When no longer required, we delete or anonymise it.
Your Rights & Control
You may have rights to access, correct, delete, or restrict your data, depending on your location. For data inquiries or deletion requests, contact contact@wylo.co.uk.
International Transfers
We store data in the UK where possible, but some cloud services (e.g., Atlassian-hosted apps) may store data internationally.
For more details, contact us at contact@wylo.co.uk.
IT Solutions and Managed Service 