IT Solutions and Managed Service

Managed Services

Our Managed Services help manage, maintain, and improve your IT environment for smooth operations.

By choosing Wylo Solutions, you’re partnering with a dedicated team. They leverage data-driven insights and automation. This keeps your business running smoothly, efficiently, and securely.

Run, improve and measure your IT with one accountable partner.
We keep your estate reliable, secure and cost‑efficient across Service Desk, IT Operations, Asset Management, Oracle platforms and Software Solutions.

Why choose us?

  • Outcome‑first. We commit to measurable improvements in uptime, cost and user experience.
  • Right‑sized. Start small, scale coverage and hours as you need (8×5 to 24×7).
  • Tool‑agnostic. We make the most of what you already own and integrate the rest.
  • Engineering‑led. Senior practitioners habits, clear runbooks and automation.
  • Transparent. Weekly dashboards, monthly service reviews, and a living improvement plan.

What we manage

IT Asset Management (ITAM/CMDB)
Optimize life-cycle cost and risk with a single source of truth.

  • Inventory normalization and discovery integration
  • CMDB modeling (services, dependencies, risk)
  • Joiner/Mover/Leaver and asset life-cycle controls
  • License utilization, vendor alignment and audit readiness
  • Finance integrations (cost centres, show-back/charge-back)

IT Operations
Proactive monitoring, patching and capacity with reliability engineered in.

  • Incident/problem/change runbooks and guardrails
  • On‑call design, escalation and major incident practice
  • Patch, backup and continuity management
  • Automation of repetitive tasks; Chat-Ops for speed
  • KPI focus: MTTR, change failure rate, availability

Service Desk & Service Management
Streamlined service delivery and a better user experience.

  • L1–L3 support (remote/on‑site) with clear SLAs
  • Knowledge‑centre support and self‑service portals
  • Request fulfillment with approvals and auto‑provisioning
  • Problem, change and release coordination
  • Customer Satisfaction and First Contact Resolution

Oracle Platform Services
Expert deployment, integration and steady‑state run for Oracle.

  • OCI and Cloud@Customer operations
  • Oracle Database (incl. Autonomous/23ai), Exadata, MySQL HeatWave, NoSQL
  • WebLogic/Java, GoldenGate and Enterprise Manager
  • Fusion Cloud Apps and NetSuite integration support
  • Security, performance tuning and cost optimization

Cloud, Infrastructure & Legacy Services
Managed service support for cloud, infrastructure and heritage systems. We ensure reliable operations today. We also provide pragmatic modernization for tomorrow.

  • 24×7 monitoring, incident & major incident management with clear SLAs
  • Patching, backup & recovery, and security hardening across cloud and on-prem
  • Performance, capacity & cost optimization
  • Identity & access management plus compliance/audit-ready reporting
  • Automation & runbooks for routine tasks; change and release support

Service tiers

Essentials — the stable foundation

  • 8×5 support, monitoring & alerting
  • Patch, backup and capacity routines
  • Basic reporting and monthly service review

Plus — automate and optimize

  • Extended hours (option) and on‑call
  • Workflow automation and integration (e.g., HR/IT/Finance)
  • Quarterly improvement plan and KPI targets
  • License/cost optimization reviews

Premium — 24×7 and reliability engineered

  • 24×7 support and major incident management
  • Senior Engineer practices (SLOs, error budgets) and AIOps noise reduction
  • DR testing and continuity exercises
  • Executive dashboards and tailored compliance reporting

All tiers include a named Service Manager, agreed runbooks, and an exit plan.

How we onboard (30/60/90)

Days 1–30: Assess & Stabilize
Data snapshot, tooling integration, priority fixes, agree SLAs and comms.
Days 31–60: Automate & Optimize
Remove toil, implement quick‑win workflows, tune alerts and backups.
Days 61–90: Operate & Improve
Monthly KPI rhythm, backlog of improvements, and governance cadence.

Governance & reporting

  • Weekly ops sync: incidents, changes, actions
  • Monthly service review: KPIs, risks, improvements, costs
  • Quarterly roadmap: capacity, resilience, security posture
  • Dashboards for availability, MTTR, change success, license utilization, endpoint compliance and CSAT

Security & compliance

  • Secure‑by‑default patterns (least privilege, MFA, patch hygiene)
  • Backup immutability and tested recovery procedures
  • Clear data handling and access controls
  • Alignment to common frameworks (e.g., ISO 27001 practices)

Integration – Examples

ServiceNow · Jira Service Management · Opsgenie/PagerDuty · Azure Monitor · Oracle Enterprise Manager · Intune/Endpoint Manager · Entra ID/Azure AD · AWS/Azure/GCP native services · GitHub Actions/Azure DevOps · Ansible · Terraform

FAQs

Can you co‑manage alongside our team?Yes—choose the swim‑lanes you want us to own.
Do you cover 24×7?Yes—via the Premium tier.
What’s the handover like? We produce runbooks, asset baselines and a rollback plan; you keep admin rights and data.
How do you price? By scope and tier with clear inclusions and response targets; month‑to‑month options after the initial term.
What metrics do you commit to? Availability, MTTR, change success rate, ticket response/resolution, license utilization and CSAT—agreed up front. Can also be tailored.