IT Solutions and Managed Service

IT Support

Your business deserves IT that works seamlessly.

We offer end-to-end support across cloud, networking, and on-premises systems, ensuring your operations run smoothly and securely — anytime, anywhere.

IT Support – Onsite & Remote

Whether you’re running a farm, a hotel, a distribution hub, or a local council office, your IT has to just work. At Wylo Solutions, we provide end-to-end IT support — from day-to-day user issues to complex multi-site infrastructure — so you can focus on running your business, not fixing your systems.

How We Support You Day-to-Day

  • Remote Helpdesk – fast, secure remote fixes during business hours.
  • Onsite Support – engineers available for issues that can’t be solved remotely.
  • Service Desk Portal – log and track requests in one place.
  • Service Levels (SLAs) – clear response targets, with priority for critical issues.

User Lifecycle Management

Staff turnover and role changes happen in every sector. We manage the full Joiners, Movers, Leavers (JML) process:

  • New starters onboarded with secure accounts and access.
  • Permissions adjusted as roles evolve.
  • Leavers securely deactivated, keeping your data safe.

Applications & Systems

We support:

  • Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
  • Cloud platforms (Azure, AWS).
  • Business-critical apps – accounts, ERP, POS, logistics, booking systems.
  • Email, file sharing, and collaboration tools.

Infrastructure & Connectivity

  • Servers and storage (on-prem or hybrid).
  • Wi-Fi coverage across sites, warehouses, sheds, or offices.
  • LAN/WAN network design and management.
  • Printers, scanners, handheld devices, and office equipment.
  • CCTV and access control systems.
  • Patch management and proactive updates.

Cloud & On-Premises Support

  • Cloud-first businesses – M365, Azure, AWS, SaaS apps.
  • Hybrid setups – on-prem servers with cloud backup.
  • Disaster recovery & continuity – backups, restore testing, business continuity planning.

Vendor & Service Integration (SIAM)

Multiple suppliers? We act as your single point of contact:

  • Liaising with broadband providers, software vendors, and hardware suppliers.
  • Managing tickets and escalations on your behalf.
  • Simplifying IT so you only have one number to call.

Proactive Support & Security

IT isn’t just about fixing what’s broken. We keep you running smoothly:

  • 24/7 monitoring of systems and connectivity.
  • Managed antivirus and endpoint protection.
  • Automated patching and updates.
  • GDPR and compliance support.
  • Optional extras: phishing training, MFA rollout, cyber awareness for staff.

Why Wylo Solutions?

IT isn’t just about fixing what’s broken. We keep you running smoothly:

  • Industry coverage – farms, hospitality, food distribution, retail, and government agencies.
  • End-to-end expertise – applications, infrastructure, cloud, on-prem.
  • Plain English support – no jargon, just straight answers.
  • Flexible models – subscription support or pay-as-you-go.