IT Solutions and Managed Service

Wylo Solutions Ltd – Rural Business – IT Support Terms & Conditions

Effective from: 1st of September 2025.
Company: Wylo Solutions Ltd, [Company Reg. No. 16118814], [Emstrey House North, Shrewsbury Business Park, Shrewsbury, SY2 6LG]
Contact: contact@wylosoliutions.co.uk | 020 8044 5880

1. Introduction

These Terms & Conditions form the agreement between Wylo Solutions Ltd (“we”, “us”) and the customer (“you”) for the provision of IT support services. By subscribing to one of our Farm IT Support packages, you agree to these terms.

When you sign up with Wylo Solutions:

  • You commit to a 3-month starter period so we can get your systems running smoothly.
  • After that, it’s month-to-month with 30 days’ notice if you want to leave.
  • We’ll support your day-to-day IT (printers, Wi-Fi, email, backups, security) during office hours (Mon–Fri, 9–5).
  • Hardware, on-site visits beyond your plan, and specialist farm software aren’t included (but we can quote if you need them).
  • You pay monthly in advance by Direct Debit (plus VAT).
  • We’ll look after your data in line with UK GDPR.
  • We’re responsible for fixing IT issues within our scope, but not for losses caused by internet providers, power cuts, or external systems.

2. Scope of Service

  • We provide IT support for farms and rural businesses through three subscription packages: Keep It Ticking, Farm Office Plus, and Full Farm Cover.
  • Each package includes the services described on our pricing page at the time you sign up.
  • Support is delivered remotely unless otherwise stated (e.g. the on-site visit included in Full Farm Cover).

3. What’s Not Included

Our support does not cover:

  • Supply of new hardware or equipment (PCs, printers, routers, Starlink, etc.).
  • Specialist agricultural software (e.g. herd/flock or machinery telematics) unless agreed separately.
  • Repairs requiring physical hardware replacement.
  • On-site visits outside the included allowance (these can be arranged at a separate rate).

4. Service Levels

  • Remote support hours: Monday to Friday, 9am to 5pm (excluding bank holidays).
  • Response times: We aim to respond as quickly as possible. Priority is given to higher-tier plans.
  • Out-of-hours or emergency support may be available by agreement and may incur additional charges.

5. Fees & Payment

  • Fees are charged monthly in advance by Direct Debit (via GoCardless) or another agreed method.
  • All fees are subject to VAT at the prevailing rate.
  • Failure to pay may result in suspension of service.

6. Data Protection & Privacy

  • We handle your data in line with UK GDPR and our Privacy Policy.
  • We will not share your personal data with third parties except where necessary to provide the service (e.g. software providers, payment processors).

Our Privacy Policy can be found here.

7. Liability

  • We will take all reasonable care in providing support but cannot guarantee uninterrupted service or that all issues will be fixed instantly.
  • We are not responsible for:
    • Failures caused by your internet service provider or power supply.
    • Business or financial losses arising from IT issues (e.g. missed submissions, crop loss, or trading delays).
    • We’ll always act quickly and in good faith. However, we can’t be held responsible for factors outside our control. These include poor broadband coverage in rural areas.
  • Our liability is limited to the value of fees paid by you in the 12 months before a claim.

8. Term & Termination

  • The initial term of this agreement is three (3) months from the service start date (“Starter Period”).
  • After the Starter Period, the agreement continues on a monthly rolling basis.
  • Either party may cancel the agreement by giving 30 days’ written notice, effective at the end of a monthly billing period.
  • We may suspend or terminate the service immediately if:
    • Payments are overdue by more than 30 days, or
    • The service is misused in a way that affects our ability to support other customers.

9. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be handled by the courts of England and Wales.

10. Contact

For any queries about these Terms, please contact us at:
Wylo Solutions Ltd
Email: contact@wylo.co.uk
Phone: 0203 813 0899